When you receive your order or receive a MegaSmartKids.com product as a gift, we want to make sure that you are satisfied with the personalization of your product. When you receive the completed order or gift, please read the books, listen to the CDs and review the rest of your items to ensure that the products are indeed personalized according to your choices.

How

If you are not satisfied with your product, please contact us for an exchange or refund (of the product price excluding any shipping costs). The merchandise must be returned in its original packaging within 30 days of the receipt of the purchase. Merchandise that was received damaged may also be returned within 30 days.

to Return Merchandise

To return merchandise, indicate the reason for the return on the packing slip that came with your order. Include the packing slip with the merchandise, and wrap everything securely. Ship the merchandise to the address on the front of the slip. For added protection, we suggest that you insure the return shipment or send it via a trackable express courier service.

If you have lost your packing slip, please record your order number (your order number was included in the order confirmation e-mail message we sent you) on a separate piece of paper and ship the merchandise to the following address:

Returns